Retro Media Transfer Lab Privacy Policy

Effective Date: March 14, 2026

Retro Media Transfer Lab (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following information when you interact with our website or submit a service request.

Information you provide directly

• Name

• Email address

• Phone number (if provided)

• Details about your media conversion request

• Any other information you choose to include in a message or request form
  
  

Automatically collected information

When you visit our website, we may automatically collect limited technical information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visits
  
  

This information helps us improve the website and understand how visitors use it.

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and requests

• Communicate with you about your order or project

• Provide media transfer services

• Improve our website and services

• Maintain business records
  
  

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share information only in the following situations:

• With service providers that help operate our website or business (such as website hosting or email services)

• When required by law, legal process, or government request

• To protect our rights, property, or safety
  
  

Any service providers we use are expected to protect your information.

4. Forms and Third-Party Processing

Form submissions on our website may be processed using third-party services that help us operate the site and manage customer requests.

Form submissions may be processed through Google services such as Google Forms and Google Sheets.

Information submitted through these services is subject to Google's privacy practices.

5. Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance and understand how visitors use the site.

Cookies are small files stored on your device that help websites function properly.

You can disable cookies through your browser settings if you prefer.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide requested services

• Maintain business records

• Comply with legal obligations
  
  

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Children's Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children.

10. Your Privacy Rights

You may request to:

• Access the personal information we have about you

• Correct inaccurate information

• Request deletion of your information where applicable
  
  

To make a request, please contact us using the information below.

11. Contact Information

If you have questions about this Privacy Policy, you may contact us at:

Retro Media Transfer Lab
www.RetroMediaTransferLab.com
Contact Us

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Retro Media Transfer Terms and Conditions

Effective Date: March 14, 2026

These Terms and Conditions ("Terms") govern the services provided by Retro Media Transfer Lab (“we,” “our,” or “us”). By submitting media for transfer or using our services, you agree to these Terms.

1. Acceptance of Terms

By submitting media or requesting services from Retro Media Transfer Lab, the customer agrees to be bound by these Terms and Conditions.

If you do not agree with these terms, please do not submit media for transfer.

2. Customer Ownership of Media

Customers represent and warrant that they are the legal owner of the media submitted or have the legal right or permission to reproduce the content.

Retro Media Transfer Lab will not knowingly duplicate commercially produced copyrighted material such as movies, television programs, or other protected content without proper authorization.

The customer assumes all responsibility for ensuring that submitted media complies with applicable copyright laws.

3. Media Condition and Risk of Damage

Many analog media formats such as VHS tapes degrade over time due to age, environmental exposure, and prior use.

During normal playback and transfer, media may experience issues including but not limited to:

• Tape breakage

• Signal loss

• Tracking problems

• Oxide shedding

• Mechanical failure
  
  

By submitting media for transfer, the customer acknowledges that playback of aging media carries inherent risk. Retro Media Transfer Lab is not responsible for damage to media that occurs as a result of normal playback or deterioration of the original media.

4. Mold or Contaminated Media

Media containing mold, biological contamination, or other substances that may damage equipment will not be processed.

If mold or contamination is discovered, service will be declined and the media will be returned to the customer.

Retro Media Transfer Lab reserves the right to refuse any media that poses a risk to equipment or other customer media.

5. Equipment Safety and Service Refusal

If submitted media is determined to be damaged, warped, improperly assembled, or otherwise likely to damage equipment, we may refuse service or stop processing the media.

This includes situations where tape reels, shells, or other components are compromised.

Retro Media Transfer Lab reserves the right to refuse service for any media that presents a risk to equipment, staff, or other customer materials.

6. No Guarantee of Recoverable Content or Quality

The quality and completeness of transferred media depend entirely on the condition and quality of the original source material.

Retro Media Transfer Lab does not guarantee that:

• Content will be fully recoverable

• Video or audio quality will meet customer expectations

• The entire recording will be successfully transferred
  
  

Degraded or damaged media may result in incomplete or poor-quality transfers.

7. Unplayable or Partial Media

Some media may contain blank recordings, incomplete recordings, or segments that cannot be recovered.

Charges may apply for attempted transfers even if the media cannot be fully recovered or the transfer cannot be completed.

8. Payment Terms

Payment is required before work begins.

Pricing is based on the information provided at the time of order and may be adjusted if the actual media type, length, or condition differs from the original description.

If a submitted item cannot be processed (for example due to mold or severe damage), the applicable portion of the payment will be adjusted or refunded as appropriate.

If additional services are requested after the initial order is placed (such as adding a USB drive or other delivery format), any additional charges must be paid before delivery of the completed work.

Completed transfers will not be delivered until all outstanding balances are paid.

9. Delivery Format and Playback Responsibility

Digital files are delivered in commonly supported formats. However, playback compatibility depends on the customer's device, software, and operating system.

Retro Media Transfer Lab is not responsible for compatibility issues with specific devices or software used by the customer.

10. Storage and Backup of Digital Files

Digital files created during the transfer process may be retained for up to 30 days after delivery.

After this period, files may be permanently deleted without notice.

Customers are responsible for creating their own backups once files are delivered.

11. Shipping Risk

Customers who ship media to Retro Media Transfer Lab do so at their own risk.

Customers are responsible for proper packaging of their media to prevent damage during transit.

Retro Media Transfer Lab is not responsible for items lost, delayed, or damaged during shipping to or from our location.

12. Abandoned Media

Customers are responsible for retrieving their original media and completed transfers in a timely manner.

Items that remain unclaimed for more than 90 days after the customer has been notified that work is complete may be considered abandoned.

Retro Media Transfer Lab reserves the right to dispose of abandoned media after this period.

13. Data Loss

While reasonable care is taken during the transfer process, digital files may occasionally be affected by hardware failures, software errors, or data corruption.

Retro Media Transfer Lab is not responsible for data loss resulting from technical failures beyond our control.

14. Privacy of Customer Media

Retro Media Transfer Lab respects the privacy of customer media.

Customer media content will not be viewed, copied, or shared except as necessary to perform the transfer process or verify the quality of the transfer.

We will not distribute or publish customer media.

15. Turnaround Time Disclaimer

Estimated turnaround times may be provided for customer convenience.

However, turnaround times are estimates only and may vary depending on workload, media condition, equipment availability, or other operational factors.

Retro Media Transfer Lab does not guarantee completion by a specific date unless explicitly agreed in writing.

16. Illegal Content

Customers must not submit media containing unlawful content.

If illegal material is discovered during the transfer process, Retro Media Transfer Lab reserves the right to immediately stop processing the media.

We may refuse service and, where required by law, report unlawful material to appropriate authorities.

17. Limitation of Liability

To the maximum extent permitted by law, the liability of Retro Media Transfer Lab for any claim arising from the services provided shall be limited to the amount paid for the specific service performed.

Retro Media Transfer Lab shall not be liable for indirect, incidental, or consequential damages, including loss of irreplaceable media content.

18. Irreplaceable Media Acknowledgement

Customers acknowledge that submitted media may contain unique, irreplaceable, or sentimental content.

Due to the age and condition of many analog media formats, attempting playback or transfer carries inherent risk, including the possibility of damage, degradation, or loss of content.

By submitting media for transfer, the customer accepts these risks and agrees that Retro Media Transfer Lab is not responsible for the loss of irreplaceable or sentimental content beyond the limitation of liability described in these Terms.

19. Inspection and Acceptance Period

Customers are responsible for reviewing delivered digital files and transferred media promptly upon receipt.

Any issues related to missing files, incomplete transfers, or technical problems must be reported within 14 days of delivery.

If no issues are reported within this period, the work will be considered accepted and complete.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Any disputes arising from services provided by Retro Media Transfer Lab shall be handled within the appropriate courts located in the Commonwealth of Pennsylvania.

21. Contact Information

If you have questions about these Terms and Conditions, you may contact us at:

Retro Media Transfer Lab
www.RetroMediaTransferLab.com
Contact Us

22. Changes to These Terms

Retro Media Transfer Lab reserves the right to update or modify these Terms at any time.

Updated terms will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of the updated terms.